01
7-day returns and exchange
You can request a return or size exchange within 7 days of delivery. Items must be unused, unwashed and have original tags attached.
02
Items that cannot be returned
Products bought on clearance sale, altered or custom-stitched items, and innerwear cannot be returned for hygiene reasons.
03
How to request a return
Go to My Account → My orders and select Return, or call 09678-000000. Our courier will collect the item from your address.
04
Refund method and timing
Refunds are issued within 5–7 working days after we receive and check the item.
bKash and Nagad payments are refunded to the same wallet; card payments to the same card; COD orders by bKash or bank transfer.
05
Damaged or wrong items
If you receive a damaged or wrong product, tell us within 48 hours with a photo. We will replace it free of charge, including delivery.